Consultation to Solution
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Initial Consultation (allow 60 minutes)
In the initial consultation, an examination of your ears and auditory canals is conducted and aural medical history noted. An audiometric hearing assessment is then carried out. Once the assessment is complete we will explain the results & discuss the various different options available to you; whether or not hearing aids are necessary and the likely benefit to you, or other courses of action available, such as further investigations by your GP or other hearing health professional.
Order Confirmation (allow 30 minutes)
Order confirmation and contract confirming details of purchase including invoice that is payable at the fitting stage & full explanation of the 60-day Money Back Guarantee. Impression of ear(s) for production of custom-made hearing instrument/mould. Allow 14 to 21 days for production
Consultation fee: Free
If you do not wish to try a hearing aid at this time or you would like to consider the options in the comfort of your own home you are encouraged to do so. You will be provided with a copy of your audiogram and any medical reports or referrals are forwarded to the relevant people within two days of your initial consultation. Your notes are kept on file for future reference. Should you decide you would like to try a hearing aid at a later date we can pick up from whichever point is necessary.
Fitting, Instruction & Purchase (allow 60 minutes)
- Initial fitting of hearing instrument/s
- Programming / setting to suit your specific hearing loss and lifestyle
- Full instruction on use and care or instrument
- Objectives and goals set to maximise benefit from hearing instrument/s
- Receipt of payment and plan timetable for review appointments
- Review Appointments
- Support Call – Telephone consultation – 3 days after fitting
- 1st Review – One week after fitting – adjustments to instrument/s as required
- 2nd Review – Normally two weeks after fitting – review & adjustmentsfollowing period of acclimatization
- On-going reviews & adjustments as necessary during the 60-day trial period to ensure instrument/s are providing maximum benefit
Hearing Solution
If you decide to keep the hearing instrument/s you are provided with one year’s supply of batteries & accessories, and your hearing aid/s are covered by manufacturers warranty for a minimum of 24 months. We will continue to look after you and your hearing aid/s for the life of the aid/s. You are encouraged to come back as many times as you wish for consultations and adjustments within the warranty period there is no charge for these appointments. Once the warranty has expired you can sign up to the Carefree Club, which gives you the peace of mind and benefits of the original warranty. If you decide not to take up the Carefree Club you are able to pay as you go for services as required, the average cost of an appointment is £20.
Full Refund
If the hearing aid/s are not proving to be of benefit, simply return them to us and your money will be refunded in full. There is a consultation fee of £100 which is invoiced at this stage. This is to cover the initial consultation, review appointments, administration of trial and consumables such as moulds and batteries etc. Please note this fee is charged per customer, not per hearing aid – you are not charged more than once, even if you try more than one instrument.
